Refunds for Alarm Customers

April 3rd, 2009 | Filed under: Consumer Protection, Finance, Security Systems | 1 Comment »

Source: Home Security News Blog

In Washington County in Western Maryland, more than 1,200 residents who bought home security systems from unlicensed APX salespeople last year are eligible for refunds. This is all part of a settlement between the state’s Attorney General’s Office and Salt Lake City, Utah based APX Alarm. The government claims APX had door-to-door salespeople working and selling systems in Washington County that were not licensed.

In Maryland, alarm companies and individual salespeople must be licensed, but APX representative Nathan Wilcox told The Herald Mail that company officials didn’t realize area salespeople did not have licenses. Never the less, the AG’s office says that last summer, APX salespeople circulated throughout neighborhoods and were pushy and at times would lie about area crime statistics.

Here are some of the complaints. Sheriff Douglas Mullendore said this of APX salespeople’s actions, “kind of pushing the door and walking in uninvited.” Meanwhile, one local state politician, Christopher Shank, said on APX salesperson would not leave his property. While, a few other residents complained that salespeople came and knocked on their door at night.

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